Integrated sales solution with Kiosk Information System

Important aspects of the solution included:

Hardware 

The project required robust, large-sized tablets which can accommodate the modifications required for this project and support the applications. After studying the hardware requirements in detail, VSH’s team evaluated three different categories of tablets:

1. iPad
2. Android Tablet
3. Chromebook

UI

A clean user interface (UI), large buttons, and application with simplified workflow were the core of the requirement as the target audience were elderly people and senior citizens.  After multiple iterations and testing and feedbacks, VSH delivered the optimum UI experience for the solution. 

Application development

The system required the development of applications on various platforms to serve users more efficiently. The scope of the application development included the development of three different applications 

1. Chrome web application development
2. Android application development
3. iOS application development

Set up

The aim of the kiosk information system was to share detailed information about the insurance plans, provide the functionality to explore and compare different plans from different service providers and facilitate appointment scheduling with consultants; for that, it was necessary to place the device where the footfall of probable customers is very high. VSH consulted the client to set up the kiosk where it would make a positive impact and serve the ultimate purpose of the solution. 

Analytics

Integration of Mixpanel was used to track the usage of the kiosk and provide analytics in order to continuously improvise the information system with real-time analysis and identify user behavior trends to serve the users with more relevant information.

Initially, the application was to be developed as a normal application but the client wanted to broaden the reach and sell this app to other organizations working in the Financial and Insurance domain. So VSH developed a primary application for the client and for every customer of the client’s organization, custom business applications were developed as per their requirements, and released various versions which included custom features, content, tailored look and feel such as branding and logo, etc. and helped them set up custom Kiosk information systems.

In an ongoing contract, VSH is responsible for the customization of the primary application based on the client’s requirements to meet the unique needs of their organization i.e. to facilitate the distribution of apps by client organization to third organizations. 

Custom app distribution not only helped client organizations to improve their top line but also extended the reach of the solution across third organizations across a financial domain.

VSH managed the entire process of distribution of the custom applications which are distributed privately within the content section of Apple Business Manager. 

This was done by enrolling as an Apple Business to purchase and distribute content and automate device deployment using Apple Business Manager. Identified organizations can see the custom app and purchase them in the Content section of Apple Business Manager and distribute it through Mobile Device Management.

Making the user interface (UI) user-friendly for non-tech savvy people was an important to challenge in the development of the Kiosk information system. So in order to ensure easy to use UI and streamlined workflow, the VSH team worked with a consultant having extensive experience in developing UI for Kiosk information systems.

Ensuring the highest level of security, setting up the Kiosk, and taking measures to avoid tampering with the data and applications was also a major challenge in the development and set up of the Kiosk.

In order to help the usage of the kiosk, it was necessary to avoid exiting the app from device either automatically or by user along with default function of starting the same application in case the kiosk is restarted.

Working on a challenging project like this one helped us understand operations, sales function, and the overall nature of the Insurance business in the United States.

Set up of more than 1000 kiosk information systems which included everything from configuration of tablets, multiple application development to providing remote support was a big learning for the entire team as it was VSH’s first kiosk integration project and that too with a very large scale.