Video outreach SaaS solution for Sales and Marketing Campaigning

Video outreach is the core of the solutions so critical requirement was real time recording and processing of the video in order to make the whole process lightning fast and convenient.  However this important requirement also posed major challenge from development point of view. The solution required simultaneous video uploading as it records, otherwise it would have been difficult to upload large files, if chosen to upload after complete recording. The process was facilitated by using web sockets and web RTC technologies and desired results were achieved providing the ability to send the recording the moment recording completes.

The solution has integration with more than 100 sales and marketing tools like Salesforce, HubSpot, LinkedIn, Mailchimp etc. which was challenging and time consuming task considering the varied guidelines and compliances. So a generic template was create for integration purpose to optimise the overall integration process and ensure efficient integrations with all the leading tools and CRM’s.

Video processing was an important part of the process as the recorded video is nothing but a personalised sales pitch, so ensuring it to be polished was necessary to initiate positive business communications. So multiple tools and technologies were leveraged to process the recorded videos in real time and to ensure the video sales pitch to be as natural and live as in face to face meetings. 

• Amazon Transcribe was used for auto subtitle generation requirements in order to ensure maximum engagement. 
• For real time image processing and to facilitate various formatting activities like creating brief video clips, format conversion, generate GIF preview etc., FFmpeg tech is used in the solution.

In order to improve the response rate, customization in the video email was necessary but recording separate videos was not a feasible option. So, in order to automate the entire process of video email outreach and to avoid repetitive recording of the videos, our AI and ML expertise was leveraged to create personalised videos using deep fake.

Post product launch, the solution got very good reception and manged to get significant number of users. As the solution was in its early stage, the support team kept generating feedback and which led kind of ‘feedback based development’ phase, which of course turned out to be very advantageous for the solution. Based on astute and selected futuristic requirements, we started improving the product and deploying the enhanced functionalities just within few days which led to higher user satisfaction and new user acquisition.

Cross browser extension was also part of the solution which was developed with an objective of augmenting the use of the solution. Just few days after deployment, Google changed their policies, jeopardising the solution reputation and usage of thousands of users as well. VSH overtook the entire process again and got the extension approved as per new policies within just one week.

Scalability of the video recording was another big challenge faced by our development team.  So we set up a separate cluster on AWS and successfully achieved the scalability on backend servers.

The solution has more than 100 third party integrations and successful integration with all those tools was a challenging part considering their respective compliances. So we set up the process allowing prompt communication and follow-ups with the tech support teams and ensured successful integrations well before the deadline.

Use of ‘Deep fake’ for video email customization was challenging part, however rich experience in AI and ML helped us to achieve the desired results with perfection.

Development of an extensive video communication dependent SaaS solution and working in this domain (Video communication, real time video processing and use of AI and ML in video processing, screen recording, web socketing) was a big experience and important learning for the team.

Effective communication management by entire team even with a time zone having very little overlap for real time communication. 

• Development of MVP just within one and half month to successfully project the scope and relevance of solution functionalities to raise rounds of funding. 
• Achieved significant user numbers even in the critical Covid pandemic situation when the market is somewhat sceptical towards adoption of new solution and was leaned towards cutting down on expenses.